Open Positions

Professional Mechanic and Service Manager - Listing updated June 10, 2021

We are seeking a professional bike mechanic to start immediately. 

This is your opportunity to run the Service Department of a high-end bike shop. This is a positive environment and one where you can set your priorities, and work on very nice bikes. Your work schedule will be set by you and little to no overtime is required. Weekend work is an option, but not required with the exception of a few priority events. You get to work on great bikes and work with a friendly clientele on a daily basis.

There is opportunity to collaborate with respected frame manufacturer Seven Cycles. Work location is negotiable and will be at least part-time in Watertown.

5 years or more of relevant experience is required. Salary possible with the right experience and ability to self-manage tasks is $65,000/year + benefits.

Apply to work with us if you're interested in:

Having a positive impact on riders' lives. We get tremendous joy from the transformative experience each rider has when we design -- and they ride -- the ideal bike. If you care about making people happy, working with us can be an incredibly fulfilling experience every day.

Working as part of a close-knit team of dedicated bike industry professionals that are changing the face of bike buying and the definition of "bike shop."

Being a service manager with autonomy and sense of ownership. If you want to manage high-end bike service, this is your chance to play an essential role in store development.

Working on a wide variety of bike types and customer interests. We don't just sell the latest fads. We thoughtfully design all kinds of bikes from Rohloff fat bikes to sub 16-pound performance road bikes, and everything in between. Every bike is a niche. Every customer is looking for something special. We provide this in ways that no other store can. We sell mixed terrain bikes, bikepacking bikes, plus bikes, performance road bikes, randonnee bikes, tandems, commuters, cyclocross, and many other category niches.

Working with a professional team whose individuals come from all walks of life.

Working with the highest quality and best performing bike sales people, component manufacturers, and parts suppliers. We are fortunate to work in the high-end market where each bike is an investment of $4,500 or more. Every bike is an interesting and fun project.

Working with customers who love to ride. Riding is significantly more than a utility or tool for exercise. Our customers do all kinds of riding from touring, racing, gravel riding, commuting, bikepacking, and more.

Working with a company that sells only custom bikes. Every bike is unique and means something special to the buyer. That's all we do. Every single bike we sell is different from each bike that's come before it.

Curious about how you can participate in what we're doing? Interested to find out more? If you want to want to make a real difference in the bike industry and work to make riders happier and more engaged with the cycling community, join us. This is what we get to do every day and it's completely amazing.

Basic job functions:

Manage service jobs: Schedule and communicate with customers in a timely manner. Manage shop priorities with demo bike fleet and future build projects as well.

Bike building and servicing: The mechanic's primary role is to build and service bikes. Must have experience servicing and building high-end modern bikes. 

Customer Service: Keeping people rolling is the mission of the mechanic. Communicating effectively with bike owners in all aspects of bike building and maintenance is fundamental.

Maintaining a world-class space: Maintain the work space in world-class condition. Must be clean, organized, and able to share the space with others.

Manage supplier relationships: Ability to communicate with suppliers and manage off-site repairs. 

5+ years experience desired. Part-time and full-time will be considered.

Bike Fit Specialist

We are seeking a professional bike fitter. 

Bike Fit Specialist Mission: Ensure that clients receive the best and most appropriate bike fitting service for increasing their cycling enjoyment. Be the preferred source for high-end bikes and the improvement of riding performance and engagement. Create client champions that sustainably grow Ride Headquarters' place in the cycling community.

Primary Responsibilities

Bike Fitting: The Fit Specialist’s basic function is to perform all the bike fittings for new bike sales and re-fittings on riders’ existing bikes. Maintain a neat and organized fit work area. Set and manage the schedule for client appointments.

Consultative Selling: Responsible for selling bikes, merchandise, and services offered at the store. Understand customer needs and use customer-centered selling skills to address those needs. Build brand loyalty, and grow repeat customer base by developing trust, providing personal accessibility, and offering desirable product lines.

Customer Service: Assist customers in every aspect of their experience with the store to ensure an unparalleled shopping experience. Ensure that our clients prefer working with Ride Headquarters over any other store.

Secondary Responsibilities

Bike Mechanic Expertise: When needed, perform repair and maintenance work on bicycles; clean and detail bikes as requested. Ensure all equipment and tools are functional, safe, and clean.